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Privacy Policy

Last updated: May 2025

This Privacy Policy explains how CasinoHubGuide Ltd (“CasinoHubGuide”, “we”, “us” or “our”) collects, uses, stores and shares information about you when you visit our website or interact with our services. We are committed to treating your personal information fairly and to processing it in accordance with UK GDPR, the Data Protection Act 2018 and any other relevant data protection rules.

1. Data Controller and Contact Details

Data Controller

CasinoHubGuide Ltd is the organisation responsible for deciding how and why your personal information is used when you access our website and services.

How you can reach us:

Supervisory Authority

Our handling of personal information is supervised by the Information Commissioner’s Office (ICO) in the United Kingdom.

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom

2. Information We Collect

Information You Give to Us

Account and profile details

When you create an account or sign up for any personalised features, we may collect:

  • Your full name and chosen username;
  • Contact details such as email address;
  • Date of birth and country of residence (for eligibility and age checks);
  • Your notification and communication preferences.

Contact with our team

If you contact us by email or through any contact form, we will process:

  • Your name and contact details;
  • Content of your message and any attachments you provide;
  • Internal notes about your request and how it was resolved;
  • Feedback or survey answers you voluntarily send to us.

Newsletters and marketing

When you join our mailing lists, we record:

  • Your email address;
  • Which newsletters or topics you are interested in;
  • Consent details and opt-in/opt-out history;
  • Information about whether you open our emails or click links.

Information We Collect Automatically

Usage information

When you browse our site, certain data is collected automatically to help us understand how visitors use CasinoHubGuide, for example:

  • Pages you visit and how long you stay on them;
  • Links you click and navigation paths;
  • Search terms you use on our website;
  • Referring pages and exit pages;
  • Frequency of your visits and session duration.

Technical data

We also gather limited technical information sent by your browser or device, such as:

  • Your IP address and approximate location;
  • Browser type, version and language settings;
  • Operating system and device model;
  • Screen resolution and device capabilities;
  • Connection type and performance indicators.

Cookies and similar technologies

We use cookies, local storage and similar tools to make the site work, remember your preferences, measure performance and support marketing activities. More detail is provided in our Cookie Policy.

Information from Third Parties

Analytics and measurement partners

We may receive aggregated statistics from analytics providers (for example about page views or device types) which do not identify you directly but help us understand how CasinoHubGuide is used.

Security and fraud prevention

To protect our site and users, we may work with security tools or services that provide us with information about suspicious activity, IP reputation or other risk indicators.

Publicly available sources

In some situations, we may supplement existing records with information that is publicly available, for example professional contact data from networking sites where this is lawful and appropriate.

3. How We Use Your Information

Providing and improving our services

  • To operate, maintain and present the CasinoHubGuide website;
  • To personalise content and recommend relevant pages;
  • To handle your questions, requests and complaints;
  • To manage registrations, subscriptions and user preferences;
  • To test and improve the performance and usability of our site.

Security, safety and fraud prevention

  • To monitor our systems for security issues and misuse;
  • To detect and prevent fraudulent or abusive activity;
  • To protect the rights, safety and property of CasinoHubGuide, our users and partners;
  • To enforce our terms and other policies when necessary.

Analytics and research

  • To analyse how users engage with our content;
  • To understand which pages and features are most useful;
  • To support business planning and product development;
  • To generate aggregated statistics and trend reports.

Communication and marketing

Service messages

  • To send important notices about the website or your account;
  • To inform you about updates to our policies or technical issues;
  • To respond to support requests and notify you of their progress;
  • To confirm your actions, such as subscription changes.

Marketing (where permitted)

  • To send newsletters and editorial content you subscribed to;
  • To keep you informed about new features or services we offer;
  • To invite you to participate in surveys or feedback projects;
  • To tailor marketing content to your interests where legally allowed.

Legal and regulatory purposes

  • To comply with laws, regulations and guidance;
  • To maintain records required for tax or accounting purposes;
  • To respond to lawful requests from authorities and regulators;
  • To establish, exercise or defend legal claims.

4. Legal Bases for Processing

Under UK GDPR we must identify a legal basis for using your personal information. Depending on the situation, we rely on the following:

Consent

  • Sending you marketing emails and newsletters;
  • Using non-essential cookies and similar technologies;
  • Running optional surveys or research projects;
  • Providing additional features where you actively opt in.

Performance of a contract

  • Providing the website and any services you request;
  • Managing your registration and account settings;
  • Delivering information you have asked us to send you;
  • Handling support queries relating to our services.

Legitimate interests

  • Operating and improving our business and website;
  • Monitoring and enhancing site performance and security;
  • Carrying out analytics and audience measurement;
  • Developing new features and content.

Legal obligations

  • Complying with applicable laws and regulations;
  • Responding to lawful requests and investigations;
  • Keeping records that we are legally required to hold;
  • Meeting regulatory reporting responsibilities.

5. Sharing and Disclosure of Information

We do not sell your personal data. We share information only when it is necessary and lawful.

Service providers

We may share information with carefully selected third-party companies that provide services to us, such as:

  • Website and cloud hosting providers;
  • Content delivery networks;
  • Analytics and measurement tools;
  • Email and communications platforms;
  • Security, fraud prevention and monitoring services.

These partners are only allowed to use your information in line with our instructions and only for the specific purposes described above.

Legal and regulatory disclosures

  • Where we are required to disclose information by law or regulation;
  • To respond to court orders, warrants or legal processes;
  • To cooperate with regulators or law-enforcement authorities;
  • To protect our legal rights or the rights of others.

Business transfers

If CasinoHubGuide is involved in a reorganisation, merger, acquisition or sale of assets, your data may be transferred as part of that transaction. In such cases we will ensure that your information continues to be protected and that you are informed of any significant changes.

6. International Data Transfers

CasinoHubGuide is based in the United Kingdom. Some of our service providers may be located outside the UK or the European Economic Area, meaning your data could be processed in other countries.

Whenever we transfer personal information internationally, we take steps to ensure an adequate level of protection, for example by:

  • Using service providers in countries approved as offering adequate protection;
  • Putting in place standard contractual clauses or equivalent safeguards;
  • Applying technical and organisational security measures such as encryption;
  • Regularly reviewing our partners’ privacy and security practices.

7. Data Security

We use a combination of technical and organisational measures to keep your information secure and to reduce the risk of loss, misuse or unauthorised access.

Technical measures

  • Use of SSL/TLS encryption for data in transit;
  • Protection of servers and infrastructure with up-to-date security controls;
  • Regular updates, patches and security monitoring;
  • Back-up and recovery arrangements.

Organisational measures

  • Access to personal data limited to staff who need it for their role;
  • Internal policies and training on privacy and data protection;
  • Confidentiality obligations for staff and contractors;
  • Incident response procedures for dealing with potential data breaches.

8. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this Privacy Policy or to comply with legal requirements.

Typical retention periods

  • Account and profile data – kept while your account is active and for a reasonable period afterwards;
  • Communication records – usually stored for up to 2 years from our last interaction;
  • Analytics and website logs – retained for a limited period to support security and performance;
  • Consent and opt-out records – stored as long as necessary to demonstrate compliance.

When information is no longer required, we either delete it securely or anonymise it so that it can no longer be linked back to you.

9. Your Rights

Under data protection law you have a number of rights in relation to your personal data. These may be subject to certain conditions or limitations.

Access and portability

  • Request a copy of the personal information we hold about you;
  • Obtain information about how and why we process your data;
  • Receive your data in a structured, commonly used format and, where feasible, ask us to transfer it to another organisation.

Correction and restriction

  • Ask us to correct inaccurate or incomplete information;
  • Request that we temporarily stop using your information in certain situations;
  • Update your details and preferences at any time.

Erasure and objection

  • Request that we delete your personal data where there is no longer a valid reason to keep it;
  • Object to processing that is based on our legitimate interests;
  • Opt out of direct marketing at any time;
  • Ask us not to use your data for automated decision-making or profiling where applicable.

How to exercise your rights

To exercise any of these rights, please contact us using the details below:

  • Email for rights requests: support@casinohubguide.com
  • Please include your name, contact details and a clear description of your request.

We aim to respond within one month of receiving a valid request. In some complex cases, this period may be extended, and we will let you know if that happens. We may ask for additional information to verify your identity before we act on your request.

10. Cookies and Similar Technologies

Cookies are small text files placed on your device that help our website function properly and allow us to understand how visitors use it. Some cookies are essential to make the site work, while others are optional and used for analytics or marketing.

You can manage your cookie preferences through the cookie banner on our website or by adjusting your browser settings. More detailed information about the types of cookies we use, their purposes and duration can be found in our Cookie Policy.

11. Children’s Privacy

CasinoHubGuide is intended only for adults aged 18 or over. We do not knowingly collect information about anyone under the age of 18, and our content is not designed for children.

If you believe that a child has provided us with personal data, please contact us immediately at support@casinohubguide.com. We will investigate and delete any information that we are not lawfully allowed to hold.

12. Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices, legal requirements or the services we provide. When we make material changes, we will take appropriate steps to inform you, such as displaying a notice on our website or sending an email to registered users.

The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page regularly to stay informed about how we protect your information.

13. Contacting Us

If you have any questions, concerns or complaints about this Privacy Policy or how CasinoHubGuide handles your personal information, you can contact us at:

If you are not satisfied with how we have handled your concern, you also have the right to lodge a complaint with the Information Commissioner’s Office using the contact details provided above.

This Privacy Policy applies to all visitors and users of CasinoHubGuide and forms part of our overall approach to data protection and responsible operation of this comparison website.