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Responsible Gaming

Last updated: May 2025

At CasinoHubGuide, we treat gambling as a form of entertainment only — never as a way to solve financial difficulties or deal with personal problems. This page explains our approach to safer gambling, the tools that can help you stay in control, and where you can find professional support in the United Kingdom.

1. Our Approach to Safer Gambling

What CasinoHubGuide does

CasinoHubGuide is an independent comparison website. We do not run online casinos, we do not handle deposits or withdrawals, and we do not provide gambling services. Our role is to review and compare UK Gambling Commission licensed operators and to highlight the tools they offer to support responsible gambling.

Key principles we promote

  • Gambling should be a leisure activity, not a way to earn regular income.
  • You should only ever gamble with money you can afford to lose.
  • Players must be able to set limits and stick to them.
  • Warning signs of problem gambling should be taken seriously and acted on early.
  • Professional advice and support are available and should be used whenever gambling stops feeling fun or manageable.

2. Keeping Gambling as Entertainment

Healthy habits

  • Treat gambling like going to the cinema or a night out – part of your entertainment budget, not an investment.
  • Decide in advance how much time and money you are prepared to spend and do not go beyond those limits.
  • Plan other activities around your gambling sessions so that gambling does not become your main hobby.
  • Stop playing when your budget or time limit is reached, even if you are currently winning.

When you should avoid gambling

  • When you are feeling stressed, angry, lonely, or depressed.
  • After drinking alcohol or using drugs.
  • When you are trying to “win back” money that you have already lost.
  • When gambling feels like the only way to forget about other problems.

3. Recognising Warning Signs of Problem Gambling

Problem gambling can develop gradually. Not everyone will experience the same symptoms, but the following signs may indicate that your gambling is no longer under control.

Financial warning signs

  • Spending more on gambling than you planned or than you can afford.
  • Borrowing money, selling possessions, or using credit cards to continue gambling.
  • Falling behind on rent, bills, or other essential payments because of gambling.
  • Hiding bank statements or lying about how money has been spent.

Behavioural and emotional warning signs

  • Spending more and more time thinking about gambling or planning your next session.
  • Finding it difficult to stop once you have started, even after a long session.
  • Feeling irritable, restless, or low when you are not able to gamble.
  • Withdrawing from friends and family or lying about where you have been.

Impact on health and wellbeing

  • Problems sleeping or changes in appetite.
  • Difficulty concentrating at work, school, or in everyday tasks.
  • Feeling guilty, ashamed, or hopeless about your gambling behaviour.
  • Experiencing anxiety, low mood, or thoughts that life is not worth living.

If you recognise several of these warning signs in yourself or someone close to you, we strongly recommend reaching out for professional help as soon as possible.

4. Tools to Help You Stay in Control

Most UK-licensed operators provide a range of safer-gambling tools. While we do not control these tools directly, we encourage you to use them whenever you feel they might help.

Financial limits

  • Deposit limits: set a maximum amount you can add to your gambling account daily, weekly, or monthly.
  • Loss limits: cap how much you are prepared to lose within a chosen period.
  • Wager limits: restrict the amount you can stake on a single bet or spin.

Time management tools

  • Session reminders: on-screen messages telling you how long you have been playing.
  • Time-out options: temporary breaks from your account for a few hours, days, or weeks.
  • Reality checks: periodic notifications about your session length and net position.

Self-exclusion

If you feel that limits and time-outs are not enough, self-exclusion tools can help you take a longer break.

  • GAMSTOP: a free national self-exclusion scheme that allows you to block access to UK-licensed online gambling sites for a chosen period (for example 6 months, 1 year, or 5 years). Visit www.gamstop.co.uk for full details.
  • Operator self-exclusion: many brands additionally let you exclude yourself directly through your account settings or customer support, usually for several months or longer.
  • Blocking software: specialist apps and programs can block access to gambling websites and apps on your devices.

5. Protecting Minors and Vulnerable People

Gambling is strictly for adults. CasinoHubGuide is intended only for users who are at least 18 years old. We strongly oppose any form of underage gambling and encourage parents and guardians to take active steps to protect children and young people.

How to reduce the risk of underage access

  • Do not leave gambling websites open or logged in on shared devices.
  • Use parental control tools and content filters where possible.
  • Keep payment cards and account credentials out of reach of children and teenagers.
  • Talk openly with younger family members about the risks of gambling and advertising.

6. Getting Help and Support in the UK

CasinoHubGuide does not provide counselling or clinical treatment. However, a number of respected organisations offer free and confidential help to anyone affected by gambling harm in the UK.

BeGambleAware

  • Website: www.begambleaware.org
  • Information, self-assessment tools, and practical advice for safer gambling.

GamCare

  • Free, confidential support for people affected by gambling problems.
  • National Helpline: 0808 8020 133 (usually available 24/7).
  • Online chat, forums, and structured treatment options via their website: www.gamcare.org.uk.

Gamblers Anonymous

  • Peer support meetings for people who want to stop or reduce gambling.
  • Details of local and online meetings can be found at www.gamblersanonymous.org.uk.

NHS services

  • Your GP can refer you to specialist gambling treatment services.
  • Some clinics accept self-referrals for assessment and support.
  • For urgent mental health concerns, you can use NHS 111 (phone or online) to find appropriate help.

Emotional crisis support

  • Samaritans: 24/7 emotional support by phone on 116 123 (free from most phones in the UK), or via www.samaritans.org.
  • If you or someone else is in immediate danger, call the emergency services on 999.

7. Our Role and How to Contact Us

We review and list gambling operators, but we do not have access to your gambling accounts, transaction history, or personal data held by casinos. If you need to close an account, set limits, or request a refund, please contact the relevant operator directly.

If you have feedback on how we present responsible gambling information on CasinoHubGuide, you can contact us at:

We regularly review this page to keep the information accurate and useful. However, support services, helpline numbers and available tools can change, so we recommend checking the official websites of the organisations listed above for the latest details.